voluntary matters 3 conflict management : introduction

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How to explore 'conflict management'

What do you do if there's a conflict in your organisation? How can you solve what seem to be unsolvable problems? And how can you get your organisation through a period of change? Exploring each section of 'conflict management' will give you some answers.

Working It Out, from the TV series voluntary matters 3, (first shown on BBC2's Learning Zone), features three case studies about conflict and change. See the programme summary.

The case studies are first-hand accounts of how other organisations have dealt with conflict.

The scenario is the most innovative section, where you can explore how you'd deal with a conflict in your organisation, without having to test it out in real life!

In groups or training sessions explore conflict further with the activities.

Find a summary of the key principles in the checklist.

Share your opinions and experiences in the discussion.

Resources lists useful weblinks and publications.

 

Where to now?
  • Read the programme summary and then work through the rest of conflict management - it should take about thirty minutes
  • Check transmission details of the voluntary matters 3 Working It Out TV programme or order the video
  • If you would like more background information about this website now, go to help

© The Media Trust, 2001