Conflict resources
vm3 guides
Guidelines for dealing with
conflict
Drawing up and implementing
a volunteering policy
Video
voluntary matters 3 - an exciting
and innovative BBC series of six programmes about inspiring
and motivating volunteers - order
the video
The organisations featured in the programme
Cricklewood Homeless Concern www.chc.org.uk
Catholic Agency for Overseas Development
www.cafod.org.uk
Websites
Information on employee relations
Advisory Conciliation and Arbitration Service
www.acas.org.uk
Advice and information on conflict resolution and prevention
Centre for Dispute Resolution www.cedr.co.uk
Access 'The Good Practice Guide', a handbook for those
working with volunteers
The National Centre for Volunteering
www.volunteering.org.uk
A mediation service in partnership with the Centre
for Dispute Resolution
National Council for Voluntary Organisations
www.ncvo-vol.org.uk
A free publication, 'Resolving charity disputes'
Charity Commission www.charity-commission.gov.uk
Advice on disputes in the workplace
Public Concern at Work www.pcaw.demon.co.uk
Books
An overview of sources of conflict and how to deal
with them
Dealing with Disputes in Voluntary Organisations
Linda Laurance and Anne Radford (1997) NCVO ISBN 0719915155
How to deal with change in voluntary sector
Managing Change in Voluntary Organisations:
A Guide to Practice
Nigel Gann (1996) Open University Press ISBN 0335196217
A practical look at dealing with conflict in voluntary
organisations
Managing Conflict
Gill Taylor (1999) Directory of Social Change ISBN 1900360284
A guide to making negotiations work
Getting to Yes: Negotiating an Agreement without
Giving In
Roger Fisher, William Ury and Bruce Patton (1997) Arrow
ISBN 0099248425
Reading round the subject
Understanding the way your employees brains, and yours,
work
Dinosaur brains: Dealing With All Those Impossible
People at Work
Albert J. Bernstein and Sydney Craft Rozen (1989) John
Wiley & Sons ISBN 047161808X
Insights into the importance of communication in business
Working With Emotional Intelligence
Daniel Goleman (1999) Bloomsbury ISBN 0747543844
The Good Friday Agreement peace negotiator writes about
his experiences
Making Peace
Senator George J. Mitchell (1999) Heinemann ISBN 0434007552
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