Voluntary Matters 3
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 conflict management : scenario
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Introduction to the scenario

The scenario is an adventure. You're presented with a challenging situation and a choice of three options of how to act. You choose one option, which opens up a number of other options, and so on, until you reach an outcome.

When you reach an outcome, go back and choose other options to see the effect of your different choices. Going back to a point where you can make alternative decisions may mean going back a few levels or back to the beginning, depending on where you are in the scenario.

The scenario gives you the opportunity to try out different ways of dealing with challenges, without having to test them out in real life! While some approaches may be better than others, there's rarely one correct answer. The purpose is to see the effect that your actions would have.

Be honest with yourself, try different ways of reacting to things and have fun!

In this scenario, your aim is to explore how you would deal with a conflict between a volunteer and member of staff. They are both demanding that you do something now and they say can't go on working with each other. What do you do?

If you need more guidance consult scenario help.

Start the scenario.

 

Where to now?

  • Spend as long as you like on the scenario to see the outcomes of different decisions
  • When you have finished the scenario, share your thoughts about it in the discussion, go to activities to explore the issue in a group, the checklist for a summary of the section or resources for web links and publications
 
  
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