Key points to remember

• Evaluate the way your organisation makes decisions. Choose appropriate methods for different decisions and be creative about involving people.
  
  
• Don't avoid decisions. Making decisions by default or stealth is the worst strategy. Making clear and well-planned decisions makes a good organisation into a great one.
  
  
• Involving people in the decision-making process is vital, particularly when they're going to be affected by the decisions that you make. Explain to people what role consultation will play in making the final decision.
  
  
• In many circumstances, there isn't necessarily a 'right' or 'wrong' decision.
  
  
• Sometimes you may have to be firm about making decisions, but be aware of why and when this is the case.
  
  
• People accept decisions they don't initially agree with if they have been involved in the process and understand why the decisions have been made.
  
  
• Don't expect everyone to agree, and don't let disagreements build into resentment. Spend time talking things through with individuals.
  
  
• Review decisions without being too hard on yourselves and encourage an atmosphere of learning.

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