The scenario

You're the manager of a very busy charity shop and need to recruit three new volunteers as soon as possible. The local volunteer agency calls to say they're sending you three possible candidates: David's a recently arrived asylum seeker, Susie uses a wheelchair, and Joe's a young ex-offender. They're not quite what you expected - you're used to working with retired women. But they're all coming for an interview tomorrow, so you have to deal with it.

There are two initial options, try one first, then the other.

Read the transcript and/or view the video, then select an option below: Write a role specification to help you to choose between them Think about how to deal with each interviewee individually

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