Making a new start

You are a new manager at a day centre for older people that relies on volunteers. Managing volunteers is an important part of your role. In your hand-over with Bryan, the person who previously had your post, you learn that the volunteer team are very dispirited and as a result, rather unreliable.

What is our first step?

Read the transcript below and/or view the video then select an option:

1. Focus on all volunteers individually, they are all very different
   
   
2. Concentrate on improving team spirit
   
   
3. Wait and see what the situation really is

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